01 / Operations desk / Kyiv

We run the hours between your bookings, and leave a record of each one.

Coordination for rental properties: check-in handling, housekeeping schedules, and property condition monitoring. You keep pricing, guest approval, and repair decisions.

Response ≤ 15 minCheck-in 08:00 to 23:00Records same day

Request a property audit See the four modules

Today, 14 March

Today's operations for managed flats
TimeModulePropertyStatus
09:40Check-inFlat 12, PodilIn progress
10:15HousekeepingFlat 8, PecherskScheduled
11:02Condition noteFlat 21, LvivFlagged
12:30Guest commsFlat 4, OdesaResolved

Rows are logged as they close. Fees are per unit, not a share of occupancy.

Keys, a notepad and a printed condition checklist left on an apartment entry table after a guest check-out
Post-checkout inspection / Flat 12, Podil / 14:22

02 · Service ledger

Four modules. Each one leaves a record.

We coordinate around your bookings. Pricing, guest approval and repair authorization stay with you as the owner.

  1. Check-in coordination

    • Timestamped check-in log per arrival
    • Key handover and identity check at the door
    • Arrival window 08:00 to 23:00, seven days
    SLA · reply ≤ 15 min

  2. Housekeeping scheduling

    • Turnover plan matched to your calendar
    • Signed checklist for linen, waste and consumables
    • Escalation note when a slot cannot be covered
    SLA · slot confirmed < 2 h

  3. Property condition monitoring

    • Photo condition note filed after each stay
    • Written damage report routed to the owner
    • Repair request held until you authorize it
    SLA · report within 24 h

  4. Guest communication

    • Pre-arrival message with house rules sent
    • In-stay questions answered by the desk
    • Short incident summary after checkout
    SLA · desk hours 08:00 to 22:00

Scope boundaries, fees and third-party vendor costs are set out in the service terms. Local guest registration and building rules remain the owner's responsibility.

03 · Evidence

Condition notes, written down at the moment we find them.

Every visit ends with a record. Photographs carry a time stamp, findings are written in plain language, and each note keeps the minutes it took to close.

Hallway door frame and floor edge photographed during a post-checkout inspection
Flat 12, Podil · post-checkout · 14:22

  • Flat 12, Podil · post-checkout · 14:22

    Scuff on the door frame below handle height. Owner notified with the photo attached.

    48 min to close

  • Flat 4B, Lypky · mid-stay · 09:05

    Kitchen tap dripping at the base. Vendor visit booked inside the owner's approval window.

    3 h 12 min to close

  • Flat 21, Pechersk · pre-check-in · 11:47

    Two towels and one bath mat below the linen count. Housekeeping returned before the guest arrived.

    26 min to close

Times come from the desk log. Repair authorisation and spend stay with the owner. See how condition monitoring is scoped.

04 · Coverage

Six cities, 148 units under operations

Counts are active properties with a signed service agreement, reviewed each quarter. A city without a count is waitlisted: we open a desk there once three units in the same district pass audit.

Coverage grows by district, not by city. Check-in coordination needs a coordinator within 40 minutes of the property, so outlying districts are reviewed case by case. Coverage figures describe operational capacity only and carry no promise of income or occupancy. Request a property audit to confirm your district and unit count.

05 · Commercial terms

Indicative fees, per unit per month

The ranges below are monthly retainers in UAH for one unit. Final figures are confirmed after a property audit and fixed in the service agreement.

Indicative monthly fees per unit in UAH, including a row of items that are not covered
Module What the retainer covers Fee / unit / month
Check-in coordination Key handover, arrival window 08:00–23:00, timestamped entry log UAH 1 400 – 2 100
Housekeeping scheduling Turnover calendar, checklist per clean, restock flags raised to the owner UAH 1 100 – 1 800
Condition monitoring Post-checkout inspection, dated condition notes, resolution time per item UAH 900 – 1 500
Guest communications Arrival questions, issue triage, escalation to the owner within 15 minutes UAH 1 200 – 1 900
Full operations desk All four modules on one schedule and one monthly report UAH 3 800 – 5 600
Not included Third-party vendor invoices such as cleaning supplies, linen and repairs, plus guest registration, building permits and taxes At cost

The owner keeps pricing, guest approval and repair authorisation. Vendor invoices pass through at cost with receipts attached. Registration, building rules and tax duties remain with the owner. Read the module pricing detail or book a property audit.

06 · Contact

Request a property audit before you hand over the keys.

We coordinate around your bookings. Fees stay indicative until the audit; scope, third party vendor costs and terms are set in the service agreement.

Desk hours
Mon–Sat, 08:00–23:00 EET
Response target
≤ 15 min during desk hours
Phone
+380 500 535 4176
Email
contact@studylanguaage.com
Office
1A Sportyvna Square, Business Center Gulliver, 12th Floor, Kyiv, 01001, Ukraine